Unable to open attached Word docs
I have a new Windows 11 computer running TB 115.13.0 (64-bit). Although in Settings / Files & Attachments, Word Documents are associated with Word, when I try to open one in an email, I either get nothing at all or a message saying it has no associated program. My workaround is to download to my desktop and open them there. Can you help?
Solution eye eponami
change those entries to ask, rather than use word. Then select an attachment and step thorough the process of locating a copy of word as the helper when prompted for what to do with the file.
My guess is the settings for word relate to your old system and word is not where that was set to on that computer, so finding it fails. Simply resetting it to ask and then telling it to do this next time will rest the location of the helper application and should cure the problem.
Tanga eyano oyo ndenge esengeli 👍 1All Replies (2)
Solution eye oponami
change those entries to ask, rather than use word. Then select an attachment and step thorough the process of locating a copy of word as the helper when prompted for what to do with the file.
My guess is the settings for word relate to your old system and word is not where that was set to on that computer, so finding it fails. Simply resetting it to ask and then telling it to do this next time will rest the location of the helper application and should cure the problem.
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