The background is that I am using a contact form from my website. The From field on the contact form contains the name of the person sending the form, John Doe say (information I require), plus my own email as the sender (technically essential.) However when I get an incoming email, in the From field in TB recognises the name in the email as being me. Then instead of showing John Doe as the From name, it shows my own name plus the little round head-and-shoulders icon. Well, I know my own name, what I need to see is John Doe's name. But no amount of clicking on the icon will show me John Doe. [Yes! There ARE other ways of getting the name from the contact form! They don't help and this question is about TB, not the contact form. I need to have it like this for reasons to do with searching for emails inside TB.] However, if I search "From contains <John Doe>" then the email correctly comes up, proving that the sender's name does arrive, it just doesn't get displayed. The best solution would be if can completely get rid of the feature where TB shows the name and the icon, and revert to how things used to be where it showed the email and name directly, no icon. Can this be done? Many thanks.