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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Have used Firefox for two years and suddenly dialog box has appeared saying 'the application or DLL C:\Program Files\Mozilla Firefox\js3250.dll is not a valid Windows image.Please check this against your installation diskette. What does this mean?

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  • 4 eza na bankokoso oyo
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  • Eyano yasuka ya cor-el

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I can't open firefox anymore.

I can't open firefox anymore.

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Do a clean (re)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.