Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 4.0 will not recognize HP Simplepass identity Protection

  • 1 eyano
  • 8 eza na bankokoso oyo
  • 4 views
  • Eyano yasuka ya TonyE

maskill
maskill
more options

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password :

"Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

I have HP Simplepass Identity Protection (fingerprint password) but when I upgraded to firefox 4.0 it will not recognize it. This is what I get every time I try to use my fingerprint password : "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." I use windows 7

All Replies (1)

TonyE
TonyE
  • Moderator
more options

The company that make the bioscanner for HP have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388