Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I have updated to version 5 (twice) and it keeps reverting back to the older version.

  • 3 biyano
  • 8 eza na bankokoso oyo
  • 11 views
  • Eyano yasuka ya Hasan

foxfriend
foxfriend
more options

This is the second time I have found that Firefox 5 has reverted back to version 3.6.18. I've also been experiencing problems when I shut down at the end of a session - it seems to hang - but not sure whether this has anything to do with the firefox programme.

This is the second time I have found that Firefox 5 has reverted back to version 3.6.18. I've also been experiencing problems when I shut down at the end of a session - it seems to hang - but not sure whether this has anything to do with the firefox programme.

Solution eye eponami

Uninstall Firefox. Search Firefox in your Windows drive (C:\) and DELETE all Firefox folders found in the search.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder -> go back to top

Repeat this process on all the Five main folders opened from My Computer until you don't find any more Firefox folders in the Registry Editor window.

Now Restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/

Check and tell if its working.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

Hasan
Hasan
more options

Solution eye oponami

Uninstall Firefox. Search Firefox in your Windows drive (C:\) and DELETE all Firefox folders found in the search.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder -> go back to top

Repeat this process on all the Five main folders opened from My Computer until you don't find any more Firefox folders in the Registry Editor window.

Now Restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/

Check and tell if its working.

foxfriend
foxfriend Nkolo motuna
more options

I have followed your instructions and everything seems to be working well. I will let you know if this problem occurs again.

Thanks for your help - very much appreciated.

Hasan
Hasan
more options

To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:

click on "Solved It" next to the reply ABOVE that BEST solved your question

DO NOT click "Solved It" next to this reply