Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I got a "Storage Limit Reached" message. Is it legitimately from Firefox?

more options

Here's the message I got: "Your mailbox has exceeded the storage limit as set by your administrator, you are currently running on 99 percent, you may not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox please click the link below:


http://EMAILVALIDATION.TK/"

I pasted the url into my address bar and was taken to a site with the Firefox logo in the top left-hand corner. It asked me a lot of personal identity questions, and I'm leary of responding to them unless I know they are legitimately from Firefox.

Here's the message I got: "Your mailbox has exceeded the storage limit as set by your administrator, you are currently running on 99 percent, you may not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox please click the link below: http://EMAILVALIDATION.TK/" I pasted the url into my address bar and was taken to a site with the Firefox logo in the top left-hand corner. It asked me a lot of personal identity questions, and I'm leary of responding to them unless I know they are legitimately from Firefox.

All Replies (6)

more options

how did you get this message ?? which website were you on when this message appeared first time ??

more options

It's a scam. .tk is a domain located in Tokelau, a miniscule island located in the South Pacific. See this Wikipedia article: http://en.wikipedia.org/wiki/.tk

What I suggest you do is the following. Install this add-on which will filter out ads: https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/

During the installation, click OK to subscribe to Easylist. Then after Firefox restarts, go to the Adblock Plus subscription list and subscribe to "Malware Domains" which you'll find at the foot of this page: https://adblockplus.org/en/subscriptions

You won't be bothered by this kind of phishing scam again after that.


If this suggestion resolves the problem for you, please click the Solved it button next to this post after you log in into the forum. This will help others searching for a solution to the same problem.

Thanks.

more options

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

more options

I got it as an email message, and I hadn't open Firefox yet.

more options

in your email inbox, mark this message as Spam

more options

Thanks. I have already done that.