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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

email username and password denied

  • 2 biyano
  • 19 eza na bankokoso oyo
  • 7 views
  • Eyano yasuka ya cor-el

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I can't get into my Firefox email account. the password and/or username are denied

I can't get into my Firefox email account. the password and/or username are denied

Solution eye eponami

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (2)

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Firefox doesn't do email and doesn't have email accounts.

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Solution eye oponami

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).