We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

does not print web page - 'save as' menu appears - unknown problem dialog box then appears. Only recently - does not happen in explorer??

  • 3 biyano
  • 3 eza na bankokoso oyo
  • 11 views
  • Eyano yasuka ya Vivek

jaclynd
jaclynd
more options

Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Try to print a webpage or selection therefrom. When 'file'- 'print' selected on Mozilla tabs, it does not work. The print menu appears but when 'print' clicked, the 'save as' menu box appears. When 'save as' is closed a dialog box appears saying 'unknown error while printing'. Cannot print webpage unless from a screensaver (ie whole screen). This has only happened recently (update maybe). Tried on Windows Explorer and all ok

Solution eye eponami

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

Vivek
Vivek
more options

Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

jaclynd
jaclynd Nkolo motuna
more options

Solution eye oponami

Having checked problem existed at all locations - found idiot finger trouble. When selecting 'print' noticed that 'Printer Selected' had been changed from my normal i865 to 'Microsoft Office Document Image writer'!!!!! Once changed back all O.K. Thanks for your trouble

Vivek
Vivek
more options

Thank you for the helpful feedback.