Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

my firefox keeps crashing for no apparrent reason

  • 2 biyano
  • 9 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya bladekeeper

more options

my firefox keeps crashing for no apparent reason the crash report says: EMPTY: no crashing thread identified; corrupt dump the crash report itself http://crash-stats.mozilla.com/report/index/bp-715dc850-c4c1-42ee-acd9-d8ba12120903

my firefox keeps crashing for no apparent reason the crash report says: EMPTY: no crashing thread identified; corrupt dump the crash report itself http://crash-stats.mozilla.com/report/index/bp-715dc850-c4c1-42ee-acd9-d8ba12120903

Solution eye eponami

Could you try disabling Firefox's hardware graphics acceleration? Due to some recent driver updates, many users are experiencing strange performance and stability issues linked to this feature.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved or at least improved?

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (2)

more options

Solution eye oponami

Could you try disabling Firefox's hardware graphics acceleration? Due to some recent driver updates, many users are experiencing strange performance and stability issues linked to this feature.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button or classic Tools menu > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox, is the issue resolved or at least improved?

more options

this seems to solve the problem. but why does the hardware accelaration crash firefox?