How do I obtain my online banking information when this is the only account the settings do not allow me to access?
I can log into my Suntrust account (they have confirmed this at SunTrust tech support) but am unable to access information regarding my account profile, transaction history, etc. I was told by the Norton 360 support it is a compatibility issue with Mozilla (add-ons I believe?) and that Mozilla support could resolve the issue fairly easily by changing some settings.
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Could you describe the problem more specifically? After you log in, do you just get a blank page? Or a page where the links do not work? Are there any error messages?
Is the problem limited to PDFs (many sites present past statements in PDF format)?
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?