Firefox keep crashing
When I start firefox it keep crashing and only works when I am in firefox safe mode. All the add on are disable, here are the latest crash reports:
bp-b35505ca-7e16-4964-b061-a9b5e21306246/24/201310:16 AM bp-7e65ba96-628c-4c9a-9558-c439321306246/24/201310:16 AM bp-4e46cf51-3081-48a8-b15c-f226321306246/24/201310:16 AM bp-65c0004a-8dfb-4830-bfd3-8b84e21306246/24/201310:16 AM bp-19045286-6098-48ca-898b-9aaad21306246/24/201310:16 AM
Solution eye eponami
All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".
One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.
orange Firefox button (or Tools menu) > Options > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
If you restart Firefox after that, is the issue resolved (or at least improved)?
Tanga eyano oyo ndenge esengeli 👍 0All Replies (2)
Solution eye oponami
All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".
One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.
orange Firefox button (or Tools menu) > Options > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
If you restart Firefox after that, is the issue resolved (or at least improved)?
Thanks it works now