Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How do I get past the Mozilla Crash Reporter window?

  • 9 biyano
  • 5 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

Sam.mule
Sam.mule
more options

I cannot get Firefox to work. Every time I open it a Mozilla Crash Reporter window opens up with the options to Restart or Quit Firefox. Neither of these work. I have the five most recent ID report numbers as suggested in previous posts. Please advise where to go from here. bp-dc516e11-d27b-47b5-aa94-b69ab2131007 bp-4a781805-f7a0-4df9-8ecb-d491b2131007 bp-ac6aabe9-c2a8-48b2-a98e-f634c2130930 bp-915a3b9c-0518-4ab1-9186-4931b2130930 bp-00fa361b-7049-4ec1-8674-becf12120726

I cannot get Firefox to work. Every time I open it a Mozilla Crash Reporter window opens up with the options to Restart or Quit Firefox. Neither of these work. I have the five most recent ID report numbers as suggested in previous posts. Please advise where to go from here. bp-dc516e11-d27b-47b5-aa94-b69ab2131007 bp-4a781805-f7a0-4df9-8ecb-d491b2131007 bp-ac6aabe9-c2a8-48b2-a98e-f634c2130930 bp-915a3b9c-0518-4ab1-9186-4931b2130930 bp-00fa361b-7049-4ec1-8674-becf12120726

All Replies (9)

kobe
kobe
more options

Please try what is said here http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749

Please report back.

kobe
kobe
more options

Also note that the crash reports state you are using Firefox 11, please update that, as this crash may have been fixed in the past year.

Sam.mule
Sam.mule Nkolo motuna
more options

None of this seems relevant to my problem. A previous post suggested you can help by having the ID to my last five reports, which I have provided. Can you suggest anything else please?

Sam.mule
Sam.mule Nkolo motuna
more options

None of this seems relevant to my problem. Do you have any other suggestions?

kobe
kobe
more options

If you was told in another thread to place crash reports on the thread, you need to stay in that thread.

Anyways, can you try it, that page

suggests that you make another Windows User Account, instructions are at the link above.

Sam.mule
Sam.mule Nkolo motuna
more options

Just created a new user account but still the same problem occurs! Anything else I can try?

kobe
kobe
more options

Have you updated Firefox, also can you try in windows safe mode.

SAFE MODE: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

or in a new Firefox profile.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The first four crash reports mention the TanzanLight.dll file, which is associated with Trusteer Rapport. Perhaps that software is out of date, or is no longer compatible with Firefox 11. ??

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Yes, you should really check out Trusteer and try to update both Firefox and Trusteer to the latest versions or disable Trusteer Rapport for now.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can find the full version of the latest Firefox 24.0 release in all languages and for all Operating Systems here: