Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Does memory leaks on firefox cause blue screens?

  • 3 biyano
  • 4 eza na bankokoso oyo
  • 129 views
  • Eyano yasuka ya OtakuGirl85

more options

Does memory leaks on firefox cause blue screens?

Does memory leaks on firefox cause blue screens?

Solution eye eponami

If you are experiencing blue screen crashes, this most often relates to an incompatibility with a device driver, particularly graphics drivers. Go into Firefox's Safe Mode and disable Firefox's use of hardware acceleration for graphics.

Assuming Firefox is closed:

Hold down the shift key when starting Firefox. You should get a small dialog. Click "Start in Safe Mode" (not Reset).

(If Firefox is running, use Help > Restart with Add-ons Disabled to call up the dialog.)

In Firefox, open the Options dialog to the Advanced tab:

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This will take effect after you exit Firefox and start it up again (in normal mode).

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (3)

more options

Solution eye oponami

If you are experiencing blue screen crashes, this most often relates to an incompatibility with a device driver, particularly graphics drivers. Go into Firefox's Safe Mode and disable Firefox's use of hardware acceleration for graphics.

Assuming Firefox is closed:

Hold down the shift key when starting Firefox. You should get a small dialog. Click "Start in Safe Mode" (not Reset).

(If Firefox is running, use Help > Restart with Add-ons Disabled to call up the dialog.)

In Firefox, open the Options dialog to the Advanced tab:

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This will take effect after you exit Firefox and start it up again (in normal mode).

more options

I'm not sure this applies to blue screen crashes, but when Firefox crashes, it often records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here if you can find any.

more options

I am doing additional research, there may be other reasons it happened.