Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

"Save as" locks everything necessitating a restart of Firefox

  • 2 valiny
  • 1 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i ijblack

more options

In this and the last two iterations of Firefox, when I try to "Save As", I get a completely blank dialogue box and the entire program locks up, necessitating shutting it down from TaskManager (Windows 8.1) and restarting, losing whatever I was working on. It only happens on the first session of the day. Thereafter it works properly. This happens with downloads (through IDM) and simple single pages of information. I have done a Reset but nothing changes.

In this and the last two iterations of Firefox, when I try to "Save As", I get a completely blank dialogue box and the entire program locks up, necessitating shutting it down from TaskManager (Windows 8.1) and restarting, losing whatever I was working on. It only happens on the first session of the day. Thereafter it works properly. This happens with downloads (through IDM) and simple single pages of information. I have done a Reset but nothing changes.

All Replies (2)

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt Key> to bring up the tool bar. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

more options

Fred--

Thanks for the suggestion. I tried that the last time I had a problem. When I just checked, it was still off so the solution must be elsewhere. Keep coming with the suggestions and I'll try them.