Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

How do I get Firefox to stop opening a new tab every time I hit "print preview" of an email?

  • 2 valiny
  • 3 manana an'ity olana ity
  • 59 views
  • Valiny farany nomen'i lawms

more options

The tab and various favorite sites open right on top of the print screen window, blocking the print screen window so that I have to x out the tab to print my email.

The tab and various favorite sites open right on top of the print screen window, blocking the print screen window so that I have to x out the tab to print my email.

Vahaolana nofidina

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

I went to the OPEN menu, clicked the help question mark, clicked troubleshooting information, and then clicked reset Firefox. Problem solved.