Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

After changing my password on outlook365 account, what do I need to do for it to connect again?

  • 1 valiny
  • 23 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i zacshepherd

zacshepherd
zacshepherd
more options

I changed my exchange password, had my thunderbird account set up for imap; after changing I was getting an error "user is authenticated but not connected". Thunderbird was not prompting me to change my password, I believe I updated it yesterday right after changing password in exchange but that might have just been smtp.

I changed my exchange password, had my thunderbird account set up for imap; after changing I was getting an error "user is authenticated but not connected". Thunderbird was not prompting me to change my password, I believe I updated it yesterday right after changing password in exchange but that might have just been smtp.

All Replies (1)

zacshepherd
zacshepherd Tompon'ny fanontaniana
more options

I was able to resolve this by going into Preferences - Security - Passwords - Saved Passwords and removing my imap password.

T'bird prompted me for a new password, I supplied the updated one and was in.