We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 4 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i amitav79

more options

FIREFOX CRASHES EVERY TIME I HAVE UPDATED THE DRIVERS INCLUDING SHOCK WAVE FLASH BUT IN VAIN ...... THIS IS THE ID I GET bp-861479cd-acc3-4899-bddc-273542140908

PLEASE HELP

FIREFOX CRASHES EVERY TIME I HAVE UPDATED THE DRIVERS INCLUDING SHOCK WAVE FLASH BUT IN VAIN ...... THIS IS THE ID I GET bp-861479cd-acc3-4899-bddc-273542140908 PLEASE HELP

Vahaolana nofidina

hello, this crash happened because firefox runs out of memory. you also appear to have multiple malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu New Fx Menu > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

in case the crashes continue afterwards please report back with a few more crash report ids...

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (4)

more options

Vahaolana Nofidina

hello, this crash happened because firefox runs out of memory. you also appear to have multiple malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu New Fx Menu > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

in case the crashes continue afterwards please report back with a few more crash report ids...

more options

Note that the crash report shows that you have some YouTube Accelerator (ytalsp.dll) on your computer that hooks itself as an LSP.

So be cautious with removing this program as this can break your internet connection.

Novain'i cor-el t@

more options

HAVE TRIED BUT IN VAIN

Novain'i amitav79 t@

more options

APPLIED UR STEPS AFTER THAT NO CRASHES HAVE OCCURRED TILL NOW.....HOPE IT PREVAILS......THANKS A LOT FOR THE SUPPORT