Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

When sending e-mail, a message says that the sent folder is full,-- even though it is not-- however the mail still gets sent. No problem sending mail to myself

  • 4 valiny
  • 9 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i superdad

more options

I am running Thunderbird version 33.1 Recently, when sending e-mail, I get an error message indicating that the sent folder is full and that I should empty or compress it to fix the problem-- so I emptied it-- problem remains. Also, there is no record of sending the e-mail in the sent folder, even though the mail has been sent. No such problems occur when I send mail to myself.

Any suggestions ???

I am running Thunderbird version 33.1 Recently, when sending e-mail, I get an error message indicating that the sent folder is full and that I should empty or compress it to fix the problem-- so I emptied it-- problem remains. Also, there is no record of sending the e-mail in the sent folder, even though the mail has been sent. No such problems occur when I send mail to myself. Any suggestions ???

Vahaolana nofidina

No. Compact your folders.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (4)

more options

If you deleted some of the messages you have done one half of the process. Deleting a message just marks it for deletion and hides it from view. You have to COMPACT the folder to actually delete the messages and free up the space.

I agree that Thunderbird did a poor job naming this process because it is the subject of much misunderstanding.

Read about compacting here. http://kb.mozillazine.org/Thunderbird_:_Tips_:_Compacting_Folders

I suggest that you also read this article about maintaining your email system to help prevent problems. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

Ok, I should have stated that I actually created a new folder and moved my messages in my sent folder to the new folder that I created; therefore, I thought that was the same as emptying the sent folder. Will that accomplish the same as if I had deleted the messages??

more options

Vahaolana Nofidina

No. Compact your folders.

more options

Thank you very much, have a great day!