Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes all the time

  • 2 valiny
  • 12 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i YvesLBCS

more options

Crash-ID: bp-fed83257-3040-448a-8863-4eb8d2150618

Can't do anything, crashes all the time after opening

Crash-ID: bp-fed83257-3040-448a-8863-4eb8d2150618 Can't do anything, crashes all the time after opening

Vahaolana nofidina

hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.

so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

hi, according to mozilla engineers looking into the associated bug report, this crash is most likely caused by malware that is active on a system.

so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner, & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

more options

A 1st scan for malware returned some issues which I could remove. The problem remained the same. I'm now running another malware scan. As far as we know the problem only exists in 1 profile. And other applications/browsers have identical issues.

Thanks for the help, this may be closed.