Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I downloaded the New Tab Tools from 2011 and it is not showing up in Firefox v. 40.0.2

  • 2 valiny
  • 1 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i Sondra16

more options

"Ask.com" keeps replacing my new tab choice, and "ask.com" (and "ask") does not show up under extensions, add-ons, plugins, or even on my computer. I have tried every fix offered by Mozilla and Microsoft to no avail. Today I found and installed the New Tab Tools add-on, and it is not showing up, even after restarting Firefox.

Please help remove ask.com as my new tab page!

"Ask.com" keeps replacing my new tab choice, and "ask.com" (and "ask") does not show up under extensions, add-ons, plugins, or even on my computer. I have tried every fix offered by Mozilla and Microsoft to no avail. Today I found and installed the New Tab Tools add-on, and it is not showing up, even after restarting Firefox. Please help remove ask.com as my new tab page!

Vahaolana nofidina

Hi, 'Ask' must be in there somewhere, so please try working through Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your New Tab, search etc., which you can do by running the add-on SearchReset.

I can see you have the New Tab Tools extension, which should be in your Add-ons Manager Ctrl + Shift + A > Extensions, but 'Ask' may be interfering with it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

Hi, 'Ask' must be in there somewhere, so please try working through Remove Ask Toolbar and Ask.com Search (Uninstall Guide) by Malware Tips.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your New Tab, search etc., which you can do by running the add-on SearchReset.

I can see you have the New Tab Tools extension, which should be in your Add-ons Manager Ctrl + Shift + A > Extensions, but 'Ask' may be interfering with it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

Thank you! I was able to reset my new tab page.