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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Existing account with working sync; password lost

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i bumpycat

bumpycat
bumpycat
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I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015. My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012. I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work. How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Vahaolana nofidina

Of course I can reset the password, and log in from an existing system with the new password to restore the stored configuration/history from that browser. I think I've answered my own question.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

bumpycat
bumpycat Tompon'ny fanontaniana
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Vahaolana Nofidina

Of course I can reset the password, and log in from an existing system with the new password to restore the stored configuration/history from that browser. I think I've answered my own question.