Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Let Thunderbird update this morning. It crashed. How do I fix it?

  • 2 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i davecole

more options

Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

Let Thunderbird update this morning. It crashed. How do I fix it? I don't want to lose the files I already have on Thunderbird.. Received this msg: "Error: Platform version '38.7.0 is not compatible with miniVersion > = 38.71 maxVersion , = 38.71"

All Replies (2)

more options

Please try starting Thunderbird in its Safe Mode. Hold down the shift button whilst starting it.

Please report back on the outcome.

more options

That didn't do it. Nothing I've tried works so far.