Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 9 views
  • Valiny farany nomen'i the-edmeister

apatcpx
apatcpx
more options

Firefox crashes always directly on start. Even in safe mode and w/o addins. Even after "cleaning up". The Version 45.3.0esr does start and crashes only sometimes. thx and best regards!

Firefox crashes always directly on start. Even in safe mode and w/o addins. Even after "cleaning up". The Version 45.3.0esr does start and crashes only sometimes. thx and best regards!
Sarin'efijery napaingotra

All Replies (2)

apatcpx
apatcpx Tompon'ny fanontaniana
more options

The crashs must have a relation with my Profile. After Setting StartWithLastProfile to 0 then no Crash occurs...

Novain'i apatcpx t@

the-edmeister
the-edmeister
  • Moderator
more options

See if you have any crash reports.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.