Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird crashes after sending or attaching a file @ UserCallWinProcCheckWow

  • 3 valiny
  • 2 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Sideways

Sideways
Sideways
more options

Hello,

I'm using Windows 10 Home 64 bit edition Version 10.0.15063 Build 15063. I'm using Thunderbird version 52.1.1 (Windows 32 bit version). I've tried reverting to Thunderbird version 52.1.0. The problem persists (I'm using 52.1.1 again since reverting to an older version didn't help). I'm using POP accounts (not IMAP).

Every time I attach a file or send one, Thunderbird crashes. If the email sends properly, then Thunderbird still crashes immediately after I minimize Thunderbird.


I can also reproduce this issue in Thunderbird's safe mode with all add-ons disabled.

I've submitted a number of crash reports: bp-c6f20716-1774-46d5-9a30-d539d0170607 6/6/17 5:11 PM bp-7b43d64b-9020-45c6-8d6a-9137a0170607 6/6/17 5:04 PM bp-4a943765-572c-4354-bff9-96f1b0170607 6/6/17 5:00 PM bp-5d0b3c2b-db1f-4665-8e32-bfb320170606 6/6/17 4:57 PM bp-b922bbfd-fd34-4fbc-888a-78dc10170606 6/6/17 4:47 PM bp-e311fe7c-1fe4-47fe-ab47-13ae30170606 6/6/17 4:40 PM bp-93f16d0f-018a-48e9-9ebf-69e3c0170606 6/6/17 4:35 PM bp-de45c497-a41e-4552-b108-49c860170606 6/6/17 4:29 PM bp-f496680e-3f5f-42c2-991d-b46760170606 6/6/17 4:26 PM bp-38ffcd53-a87e-45d6-8e60-fec9e0170606 6/6/17 4:24 PM bp-8b91e2f1-8045-455e-99b5-0fe490170606 6/6/17 2:46 PM bp-d2909732-9459-4ce3-bfd0-48b5f0170606 6/6/17 2:40 PM


I'm not sure if developers would be willing to look at this issue, but I'd appreciate it.

I've also tried disabling Malwarebytes and Eset. Nothing helps.

Thank you for your time

Hello, I'm using Windows 10 Home 64 bit edition Version 10.0.15063 Build 15063. I'm using Thunderbird version 52.1.1 (Windows 32 bit version). I've tried reverting to Thunderbird version 52.1.0. The problem persists (I'm using 52.1.1 again since reverting to an older version didn't help). I'm using POP accounts (not IMAP). Every time I attach a file or send one, Thunderbird crashes. If the email sends properly, then Thunderbird still crashes immediately after I minimize Thunderbird. I can also reproduce this issue in Thunderbird's safe mode with all add-ons disabled. I've submitted a number of crash reports: bp-c6f20716-1774-46d5-9a30-d539d0170607 6/6/17 5:11 PM bp-7b43d64b-9020-45c6-8d6a-9137a0170607 6/6/17 5:04 PM bp-4a943765-572c-4354-bff9-96f1b0170607 6/6/17 5:00 PM bp-5d0b3c2b-db1f-4665-8e32-bfb320170606 6/6/17 4:57 PM bp-b922bbfd-fd34-4fbc-888a-78dc10170606 6/6/17 4:47 PM bp-e311fe7c-1fe4-47fe-ab47-13ae30170606 6/6/17 4:40 PM bp-93f16d0f-018a-48e9-9ebf-69e3c0170606 6/6/17 4:35 PM bp-de45c497-a41e-4552-b108-49c860170606 6/6/17 4:29 PM bp-f496680e-3f5f-42c2-991d-b46760170606 6/6/17 4:26 PM bp-38ffcd53-a87e-45d6-8e60-fec9e0170606 6/6/17 4:24 PM bp-8b91e2f1-8045-455e-99b5-0fe490170606 6/6/17 2:46 PM bp-d2909732-9459-4ce3-bfd0-48b5f0170606 6/6/17 2:40 PM I'm not sure if developers would be willing to look at this issue, but I'd appreciate it. I've also tried disabling Malwarebytes and Eset. Nothing helps. Thank you for your time

Novain'i Wayne Mery t@

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

What happens if you start Windows in safe mode??

Sideways
Sideways Tompon'ny fanontaniana
more options

Thunderbird works in Windows Safe Mode.

I've narrowed down the problem to

1) Sending file attachments larger than 5 MB, and

2) some issue involving Sticky Password version 8.0.11.49 for Windows. As soon as I exit Sticky Password, the crashing stops.

What's odd is Sticky Password isn't installed in my Thunderbird program as an add-on. I specifically didn't want Sticky Password controlling passwords in Thunderbird.

Also, I can't reproduce this issue with Sticky Password and Thunderbird on other Windows 10 computers. I've tried uninstalling Sticky Password and reinstalling it to no avail. The issue persists.

Sideways
Sideways Tompon'ny fanontaniana
more options

I put C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe in Sticky Password's Ignored app list (in settings), and now the crashing has stopped.

So, that's a workaround for now.