Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

WHY ARE THERE UNSUBMITTED CRASH REPORTS

  • 1 valiny
  • 6 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i FredMcD

Qbertusofborg
Qbertusofborg
more options

When I click on troubleshooting information, I see both unsubmitted crash reports and submitted crash reports. why arent all crash reports submitted?

When I click on troubleshooting information, I see both unsubmitted crash reports and submitted crash reports. why arent all crash reports submitted?

All Replies (1)

FredMcD
FredMcD
more options

Sometimes the browser shuts down before the reports are submitted. Or there was a problem when sending.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support