Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to send email to addresses which are not in my local addressbook

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i dkfi

dkfi
dkfi
more options

When trying to send a brand new test message to an email address which is not in my personal/local addressbook, pressing the "send" button does nothing: no error messages or any kind of feedback whatsoever. If I create the new contact in the addressbook it works as expected.

I also have a shared LDAP directory configured and autocompletion using the directory works fine but, still, if the contact is not in the personal/local addressbook the "send" button does nothing. Plus there are no active addons either.

Any suggestions?

When trying to send a brand new test message to an email address which is not in my personal/local addressbook, pressing the "send" button does nothing: no error messages or any kind of feedback whatsoever. If I create the new contact in the addressbook it works as expected. I also have a shared LDAP directory configured and autocompletion using the directory works fine but, still, if the contact is not in the personal/local addressbook the "send" button does nothing. Plus there are no active addons either. Any suggestions?

Vahaolana nofidina

This sounds very similar to this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1371309

Test: Create a new profile using profile manager. http://kb.mozillazine.org/Profile_Manager

Create an existing mail account for email address click on 'Write' In TO field enter email address - it should be in red because at this point you have not added anything to an address book. click on 'Send'

please report back on results.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Vahaolana Nofidina

This sounds very similar to this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1371309

Test: Create a new profile using profile manager. http://kb.mozillazine.org/Profile_Manager

Create an existing mail account for email address click on 'Write' In TO field enter email address - it should be in red because at this point you have not added anything to an address book. click on 'Send'

please report back on results.

dkfi
dkfi Tompon'ny fanontaniana
more options

I confirm that creating a new profile solves the problem. I guess upgrading to a newer release had something to do with this. Thanks Toad-Hall!