Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

As of last night, Firefox will not allow me to browse and locks up. I've reinstalled, I've refreshed. Nothing is working. Suggestions?

  • 3 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Shadow110

more options

No matter what site I try to go to, Firefox locks up. I have tried refreshing. I have tried an update. I have tried uninstalling. I have tried changing versions. Nothing is working. I would appreciate assistance because I use Firefox as my browser for my business.

No matter what site I try to go to, Firefox locks up. I have tried refreshing. I have tried an update. I have tried uninstalling. I have tried changing versions. Nothing is working. I would appreciate assistance because I use Firefox as my browser for my business.

All Replies (3)

more options

Sorry to hear about this problem. Could you describe the problem in more detail: Do you get some part of the page loading and then it never finishes, or nothing loads at all, or you get a slow script warning, or you get (NOT RESPONDING) in the title bar?

more options

It completely locked up any time I tried to browse. It did not matter the site. If I tried to change a setting, it also locked up.

I was able to resolve this myself. Here is what I did.

I removed all instances of Mozilla programs. I completely Shut Down my computer (not just a Restart) I restarted my computer I deleted a folder on my desktop called "Old Firefox files" I emptied my recycle bin I reinstalled the 64-bit version of Firefox

There we go. It is now working properly. I hope that it does not happen again.

more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you. If had we would have had the below info: We have no idea what Extensions your running which could cause issues. No idea of video card and drivers that could cause issues. Nor do we know what version of Firefox you had nor what version you installed. Flash version

Did you install from a Stub installer (5-6megs) or the Full Version Installer https://www.mozilla.org/firefox/all/

Also should have checked here and sent if there was one : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Next time please tick the box please.

Since this is solved could your click the solution (Yours) to move this out of the to do please. Thank You.