Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Videos in netflix doesn't play

  • 1 valiny
  • 2 manana an'ity olana ity
  • 10 views
  • Valiny farany nomen'i Shadow110

more options

Since I update to version 57 of Firefox, the videos in Netflix doens't play. I only get black screen. I disabled Adblock Plus and Ghostery but it didn't help. In Explorer Netflix works fine. Any suggestions?

Since I update to version 57 of Firefox, the videos in Netflix doens't play. I only get black screen. I disabled Adblock Plus and Ghostery but it didn't help. In Explorer Netflix works fine. Any suggestions?

All Replies (1)

more options

If you got a recent update from Win 10 then it is known as it broke Firefox It is being worked on. But Please try this :

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST................... If it works in Safe Mode then it is possible a extension or your Profile. Disable all Extensions and Test ......................

If still issues : Create a new profile as a test to check if your current profile is causing the problem. See Creating a profile :

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.