Cannot receive email from Office365 Outlook address
Hi. I'm using Win 10 Home, current with updates. Yesterday, July 12, Thunderbird 52.9.1 stopped receiving messages from an Office 365 outlook address. It has been working well for 1.5 years. We are able to send messages through this address from Thunderbird. We are able to sign in to our account online. We receive mail on phone aps. I have a friend who has the same problem starting yesterday. This followed an urgent Thunderbird update. We are able to send but not receive. The message when choosing Get Messages is: Sending of password for user ___ did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password. This is set up at a POP / SMTP account. We are able to receive from Yahoo and Gmail addresses, but not from Outlook. What should I try? Thank you.
Hi. I'm using Win 10 Home, current with updates.
Yesterday, July 12, Thunderbird 52.9.1 stopped receiving messages from an Office 365 outlook address. It has been working well for 1.5 years. We are able to send messages through this address from Thunderbird. We are able to sign in to our account online. We receive mail on phone aps. I have a friend who has the same problem starting yesterday. This followed an urgent Thunderbird update. We are able to send but not receive. The message when choosing Get Messages is:
Sending of password for user ___ did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.
This is set up at a POP / SMTP account. We are able to receive from Yahoo and Gmail addresses, but not from Outlook.
What should I try? Thank you.
All Replies (4)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Hi Matt, I'll paste what you asked for. But first, all the people in our organization who use outlook addresses are not able to get their messages as of Thursday night. So I think the issue is either with Microsoft's Outlook site or our organizations part of that site. I did try TB Safe mode and that did not help. I use McAfee anti-virus and firewall. It has not caused a problem with Thunderbird for the many years that I have used it. I'll copy the Troubleshooting information below in the next post. This one was over 10,000 characters. Keith
Part 1
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.mail.yahoo.fr:995, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.fr:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (pop3) pop.mail.yahoo.fr:995, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.fr:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) localhost:110, plain, passwordCleartext
OUTGOING: , localhost, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (none) Local Folders, plain, passwordCleartext
account7:
INCOMING: account7, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-a75d58f5-d4a8-48f9-97e5-8190e0170613 (13-Jun-17)
Extensions
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Part 2
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1529040764
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.document_color_use: 1
browser.display.use_document_colors: false
browser.display.use_system_colors: true
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Arial
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 12
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 12
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 9dd329c1-309a-48d4-9274-a8ab619a89e
mailnews.database.global.indexer.enabled: false
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1531497845
places.history.expiration.transient_current_max_pages: 81106
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npdlplugin: 0
plugin.state.npgarmin: 0
plugin.state.npgeplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
plugin.state.npmcffplg: 0
plugin.state.npmcsnffpl: 0
plugin.state.npmvtplugin: 0
plugin.state.npnokiasuiteenabler: 0
plugin.state.nppdf: 0
plugin.state.nppl: 0
plugin.state.npqtplugin: 0
plugin.state.nprndlchromebrowserrecordext: 0
plugin.state.nprndlhtml5videoshim: 0
plugin.state.nprndlpepperflashvideoshim: 0
plugin.state.nprpplugin: 0
plugin.state.npveetle: 0
plugin.state.npvlc: 0
plugin.state.npwlpg: 0
print.printer_doPDF_8.print_bgcolor: false
print.printer_doPDF_8.print_bgimages: false
print.printer_doPDF_8.print_duplex: -437918235
print.printer_doPDF_8.print_edge_bottom: 0
print.printer_doPDF_8.print_edge_left: 0
print.printer_doPDF_8.print_edge_right: 0
print.printer_doPDF_8.print_edge_top: 0
print.printer_doPDF_8.print_evenpages: true
print.printer_doPDF_8.print_footercenter:
print.printer_doPDF_8.print_footerleft: &PT
print.printer_doPDF_8.print_footerright: &D
print.printer_doPDF_8.print_headercenter:
print.printer_doPDF_8.print_headerleft: &T
print.printer_doPDF_8.print_headerright: &U
print.printer_doPDF_8.print_in_color: true
print.printer_doPDF_8.print_margin_bottom: 0.5
print.printer_doPDF_8.print_margin_left: 0.5
print.printer_doPDF_8.print_margin_right: 0.5
print.printer_doPDF_8.print_margin_top: 0.5
print.printer_doPDF_8.print_oddpages: true
print.printer_doPDF_8.print_orientation: 0
print.printer_doPDF_8.print_page_delay: 50
print.printer_doPDF_8.print_paper_data: 9
print.printer_doPDF_8.print_paper_height: 11.00
print.printer_doPDF_8.print_paper_name:
print.printer_doPDF_8.print_paper_size_type: 0
print.printer_doPDF_8.print_paper_size_unit: 1
print.printer_doPDF_8.print_paper_width: 8.50
print.printer_doPDF_8.print_resolution: -437918235
print.printer_doPDF_8.print_reversed: false
print.printer_doPDF_8.print_scaling: 1.00
print.printer_doPDF_8.print_shrink_to_fit: true
print.printer_doPDF_8.print_to_file: false
print.printer_doPDF_8.print_unwriteable_margin_bottom: 0
print.printer_doPDF_8.print_unwriteable_margin_left: 0
print.printer_doPDF_8.print_unwriteable_margin_right: 0
print.printer_doPDF_8.print_unwriteable_margin_top: 0
print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
print.printer_Microsoft_Print_to_PDF.print_bgimages: false
print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235
print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
print.printer_Microsoft_Print_to_PDF.print_evenpages: true
print.printer_Microsoft_Print_to_PDF.print_footercenter:
print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
print.printer_Microsoft_Print_to_PDF.print_footerright: &D
print.printer_Microsoft_Print_to_PDF.print_headercenter:
print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
print.printer_Microsoft_Print_to_PDF.print_headerright: &U
print.printer_Microsoft_Print_to_PDF.print_in_color: true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages: true
print.printer_Microsoft_Print_to_PDF.print_orientation: 0
print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
print.printer_Microsoft_Print_to_PDF.print_paper_data: 9
print.printer_Microsoft_Print_to_PDF.print_paper_height: -1.00
print.printer_Microsoft_Print_to_PDF.print_paper_name:
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 1
print.printer_Microsoft_Print_to_PDF.print_paper_width: -1.00
print.printer_Microsoft_Print_to_PDF.print_resolution: 600
print.printer_Microsoft_Print_to_PDF.print_reversed: false
print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {c8aebc3c-6a77-4409-a75d-59cdd7a485f3}
Graphics
GPU #1
Description: Intel(R) HD Graphics Family
Vendor ID: 0x8086
Device ID: 0x0a16
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4549
Driver Date: 11-10-2016
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6