Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

(Win 10) FF crashes when navigating within File Explorer

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Shadow110

irreverentace
irreverentace
more options

The crash isn't driven by Firefox hence nothing in about:crashes

Below is the Windows Event log describing the event. I don't know what this xul.dll is for, but it seems like it's driven by FF and not an external app. Latest versions of both Windows and FF.

Faulting application name: firefox.exe, version: 61.0.2.6793, time stamp: 0x5b69def1 Faulting module name: xul.dll, version: 61.0.2.6793, time stamp: 0x5b69e47d Exception code: 0xc0000005 Fault offset: 0x0000000000ce41ea Faulting process id: 0x25a4 Faulting application start time: 0x01d4324146b9080e Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: acd34cab-faa1-4143-b907-57d2d8d71c9a Faulting package full name: Faulting package-relative application ID:

The crash isn't driven by Firefox hence nothing in about:crashes Below is the Windows Event log describing the event. I don't know what this xul.dll is for, but it seems like it's driven by FF and not an external app. Latest versions of both Windows and FF. Faulting application name: firefox.exe, version: 61.0.2.6793, time stamp: 0x5b69def1 Faulting module name: xul.dll, version: 61.0.2.6793, time stamp: 0x5b69e47d Exception code: 0xc0000005 Fault offset: 0x0000000000ce41ea Faulting process id: 0x25a4 Faulting application start time: 0x01d4324146b9080e Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: acd34cab-faa1-4143-b907-57d2d8d71c9a Faulting package full name: Faulting package-relative application ID:

All Replies (1)

Shadow110
Shadow110
more options

HI, update your Video Card Drivers or reinstall them : https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

With out a Firefox crash report see if the above helps/stops it.

Please let us know if this solved your issue or if need further assistance.