thunderbird 60 won't start
TB was working fine, suddenly shut down. Tried restart, and it hangs on the opening page, then "not Responding" at top bar. Have to shut down with windows Task Manager. Tried rebooting 3x. Tried new download of TB 60, still hangs. Tried TB "Safe Mode" start, same problem. Running Win 7 pro on a Pent.4 off a SSD. T
Vahaolana nofidina
When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.
Hamaky an'ity valiny ity @ sehatra 👍 1All Replies (5)
What is your anti-virus software?
MICROSOFT SECURITY, no changes in months.
Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode
Does the problem go away?
I restored to a prev. point. Turns out that IBM Trusteer/Rapport had updated itself. It's a legacy security program, I've now deleted it. Thanks for your suggestions.
Vahaolana Nofidina
When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.