Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox is crashing on startup, all I get when it loads is my home page then a whitewashed screen, then just sits there

  • 3 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Terryl2

more options

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion.

All re-installs have the same problem.

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion. All re-installs have the same problem.

Vahaolana nofidina

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

more options

Here is a screen shot of the problem.

more options

Vahaolana Nofidina

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

more options

OK I found a way to disable the Ghostery add on, and restarted FireFox, looks to be OK for now, working OK with Avast.

Will report back with any problems, Thanks for the info.