Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I get prompted twice for a master password.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i McCoy

stepheplatz
stepheplatz
more options

Recently the master password prompt modal appears twice when I start Firefox, once as soon as I open it, then while I'm getting password ready, I'll get another modal on top of whatever window is on top. This is really frustrating because I loose focus on the windows I need to retrieve my password. It seems to have just started happening, perhaps after a recent update.

Recently the master password prompt modal appears twice when I start Firefox, once as soon as I open it, then while I'm getting password ready, I'll get another modal on top of whatever window is on top. This is really frustrating because I loose focus on the windows I need to retrieve my password. It seems to have just started happening, perhaps after a recent update.

All Replies (2)

McCoy
McCoy
more options

Hello stepheplatz,

You are the second user who posts this .....

Would you please take a look at this thread and see if maybe anything there applies to you :

https://support.mozilla.org/en-US/questions/1259470#answer-1223292

McCoy
McCoy
more options

If in the above linked thread there is no solution for your problem, you could try Firefox in Safe Mode, to see if maybe one of your extensions (if you have any) is causing this :

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems