Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Updated Thunderbird, all accounts vanished after update from 68.0 to 68.1.1

  • 7 valiny
  • 2 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i christ1

rjoyce1
rjoyce1
more options

After numerous popup notifications asking me to update Thunderbird, I updated from 68.0 to 68.1.1. Installation went flawlessly, but when I opened up the program, all of my accounts, folders, address book were gone. All I got was a window asking to set up a new or existing account. I tried going back to 68.0, but it would not open. Past updates have gone flawlessly, this is a disaster. Thanks for any advice.

After numerous popup notifications asking me to update Thunderbird, I updated from 68.0 to 68.1.1. Installation went flawlessly, but when I opened up the program, all of my accounts, folders, address book were gone. All I got was a window asking to set up a new or existing account. I tried going back to 68.0, but it would not open. Past updates have gone flawlessly, this is a disaster. Thanks for any advice.

Novain'i Wayne Mery t@

Vahaolana nofidina

Start Thunderbird with the -P option from the command line with the 'default' profile (not 'default-release'). Alternatively use the profile manager.

thunderbird.exe -P default

https://support.mozilla.org/kb/using-multiple-profiles

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (7)

christ1
christ1
  • Top 25 Contributor
more options

What profile is your Thunderbird using? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Please post the name of the profile as well as the path to it.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Also please post whether help > about states 32-bit or 64-bit.

Thanks

rjoyce1
rjoyce1 Tompon'ny fanontaniana
more options

full path is Desktop\DickSandy\AppData\Roaming\Thunderbird\Profiles\

there are two profiles 6x5wguwu.default-release 9/29/2019 09:15 bh9yca5n.default 9/28/2019 19:46

I restarted Thunderbird at 0915 this morning, so I assume the active profile is the one with the most recent time stamp.

To answer another question from email (I can still get it on my phone), the current version is 68.1.1 (32-bit)

Thanks for helping with this. I have updated Thunderbird 15 or so times and it has always gone seamlessly. There must be something wrong with this release. I will check the profiles on my backup disk.

christ1
christ1
  • Top 25 Contributor
more options

Vahaolana Nofidina

Start Thunderbird with the -P option from the command line with the 'default' profile (not 'default-release'). Alternatively use the profile manager.

thunderbird.exe -P default

https://support.mozilla.org/kb/using-multiple-profiles

rjoyce1
rjoyce1 Tompon'ny fanontaniana
more options

I checked the latest backup and the two profile filenames are the same as I reported above. Can I copy them into the current Profile directory?

Thanks again.

rjoyce1
rjoyce1 Tompon'ny fanontaniana
more options

Aha!. I was able to use the profile manager to switch to the .default profile and it now seems to work.

Many thanks.

Dick Joyce

christ1
christ1
  • Top 25 Contributor
more options

Please remember to also respond to Wayne's question: https://support.mozilla.org/en-US/questions/1269740#answer-1255704