Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to add email account

  • 1 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Toad-Hall

dirinnihalani
dirinnihalani
more options

I have tried multiple ways or registering my email with thunderbird. None have worked. First I tried the way they suggest on the website but thunderbird keeps showing an error saying unable to probe/find server. Then I manually enter details for incoming and outgoing ports and the server gets detected. After that I have trouble logging in as it doesn't accept my password. I can login to my email on the browser with the password but thunderbird says the server says the email or password is wrong. I know I'm entering both of them correctly. What do I do?

I have tried multiple ways or registering my email with thunderbird. None have worked. First I tried the way they suggest on the website but thunderbird keeps showing an error saying unable to probe/find server. Then I manually enter details for incoming and outgoing ports and the server gets detected. After that I have trouble logging in as it doesn't accept my password. I can login to my email on the browser with the password but thunderbird says the server says the email or password is wrong. I know I'm entering both of them correctly. What do I do?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

It is hard to advise when I do not know what server you are using nor settings you have tried. I also do not know what version of Thunderbird you are using.

But if you are using version 78*, Thunderbird has set a minimum TLS to TLSv1.2. So, it is possible the server you are trying to connect to is not using an up to date TLS version in which case try the info at this link to reset the minimum level. Then restart Thunderbird. https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-get-or-send-email-messages