Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird account setup can't reach gmail account

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i vtaylor100

more options

I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation.

At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server."

Any ideas?

I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation. At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server." Any ideas?
Sarin'efijery napaingotra

Vahaolana nofidina

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

more options

Thanks, upgrade solved my problem. Help/About said I had latest version, but this was not true. Downloaded and installed latest version. All is well.

Thank you.