Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox deleting cookies and history on closure

  • 2 valiny
  • 1 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i stevebromsash

stevebromsash
stevebromsash
more options

I have recently installed Firefox but am unable to stop it deleting cookies and history on closure. In the 'privacy and security -> history' settings I selected 'Use custom settings', unticked 'private browsing' and 'clear history' and ticked 'remember browsing and search history'. In the 'clear history' section I unticked everything except 'cache'. Despite this cookies and search history have been deleted so I have re-sign onto web sites. I have also tried the 'remember history' setting instead of 'custom settings' but this does not work either. I had already added extensions and customised Firefox so I tried a 'refresh' which had no effect. Finally, I removed all traces of Firefox from my PC and did a clean install (no extensions or customisation). I used the default privacy/security settings but again got the same result. I am running Firefox v99 on Windows 10 Pro v21H2. Any ideas how I can fix this?

I have recently installed Firefox but am unable to stop it deleting cookies and history on closure. In the 'privacy and security -> history' settings I selected 'Use custom settings', unticked 'private browsing' and 'clear history' and ticked 'remember browsing and search history'. In the 'clear history' section I unticked everything except 'cache'. Despite this cookies and search history have been deleted so I have re-sign onto web sites. I have also tried the 'remember history' setting instead of 'custom settings' but this does not work either. I had already added extensions and customised Firefox so I tried a 'refresh' which had no effect. Finally, I removed all traces of Firefox from my PC and did a clean install (no extensions or customisation). I used the default privacy/security settings but again got the same result. I am running Firefox v99 on Windows 10 Pro v21H2. Any ideas how I can fix this?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you also look at "Delete cookies and site data when Firefox is closed" ?

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
stevebromsash
stevebromsash Tompon'ny fanontaniana
more options

Many thanks for the prompt reply. I added the relevant web site to the exception list and checked the other settings as per your suggestions; all my browsing history and stored passwords is now being kept. However, although the web site required a sign-in is marked as an exception, its cookie still seems to get deleted on closure. I have to sign in for each new session. Is there anything else I can try?