Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Collections/account recovery

  • 3 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Paul

George
George
more options

I recently upgraded my Phone and now using Android 12. I logged into my Mozilla account using my email address successfully so it seems but now my saved collections have disappeared..What's interesting is that now when I look and my profile ID it shows a different user name. What can I do to recover my account etc ? Not sure what the issue is here.

I recently upgraded my Phone and now using Android 12. I logged into my Mozilla account using my email address successfully so it seems but now my saved collections have disappeared..What's interesting is that now when I look and my profile ID it shows a different user name. What can I do to recover my account etc ? Not sure what the issue is here.

Vahaolana nofidina

Hi

It will not be possible to access your previously saved Collections in Firefox on a desktop computer.

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for developers, you can go to this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi George

It is currently not possible to sync collections to another device from Firefox for Android.

George
George Tompon'ny fanontaniana
more options

Thanks for your reply. Well I find that to be completely ridiculous. Does Mozilla think that their users keep the same device forever? I sure hope that the desktop version has access

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Vahaolana Nofidina

Hi

It will not be possible to access your previously saved Collections in Firefox on a desktop computer.

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for developers, you can go to this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

Novain'i Paul t@