Thunderbird 102.9.1 Crashing [@ CallHookWithSEH ] when I type anything on the keyboard. (Windows 10)
Greetings,
I can navigate with the mouse and input text via copy/paste using right-click functionality with the mouse. But any time I touch the keyboard, the app crashes. I can't Ctrl + C the crash log because even the crash reporter crashes when I touch any key on the keyboard (and the crash reporter doesn't support mouse right-click functionality). The build ID (from the crash reporter) is: 20230328155238
Please help! I need to email my clients and I hate Outlook! TIA.
Best,
Dave
Novain'i Wayne Mery t@
All Replies (3)
Please post your crash IDs listed at help > troubleshooting info
Application Basics
Name: Thunderbird Version: 102.9.1 Build ID: 20230328155238 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.9.1 OS: Windows_NT 10.0 19044 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.8 GB
Disk Space Available: 37.3 GB
Mail and News Accounts
account1:
INCOMING: account1, , (imap) server252.web-hosting.com:993, SSL, passwordCleartext
OUTGOING: , server252.web-hosting.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account6:
INCOMING: account6, , (imap) secure.emailsrvr.com:993, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.16.2
0.16.2+git20220922.298ad98b.MZLA
C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll
Calendar Settings
Work
Name
Value
Name:
Type: storage
Disabled: false
Username:
URI:
Refresh Interval:
Read-only: false
Suppress Alarms: false
Cache Enabled: false
iMIP Identity: id2
(deleted non-flagged items for character count)
Priority Supported: true
(deleted non-flagged items for character count)
Crash Reports for the Last 3 Days https://crash-stats.mozilla.com/report/index/bp-44eae063-3b82-4c2a-97dc-b9b250230405 (24 hours ago) https://crash-stats.mozilla.com/report/index/bp-654776ca-5a11-4f77-885a-bc23c0230405 (1 day ago) https://crash-stats.mozilla.com/report/index/bp-951e7745-a3d8-4491-b2d0-7d1cc0230405 (1 day ago) https://crash-stats.mozilla.com/report/index/bp-23ba0b44-4b28-4096-a6c4-5c0f10230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-f1c5833e-6376-405d-a205-ae6a80230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-eecb7272-f65b-46dd-8857-c09510230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-dc8441f3-0388-45d6-bab8-627520230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-0a3ae7cf-3263-418e-a0e8-f65880230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-ceaf8414-d177-4dbc-89ff-1b82c0230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-ed5ee53b-3c68-4b50-b912-fb8be0230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-d7c174a4-f87b-4b29-bcd5-f8b010230404 (2 days ago) https://crash-stats.mozilla.com/report/index/bp-7fd24dd6-9980-4e79-ad7e-ff8b10230403 (3 days ago) https://crash-stats.mozilla.com/report/index/bp-80678147-0dcb-4a10-9e9f-8f0880230403 (3 days ago) https://crash-stats.mozilla.com/report/index/bp-20a7ec52-78bc-4b32-94c1-fa5ef0230403 (3 days ago) https://crash-stats.mozilla.com/report/index/bp-7799908a-9b98-4daf-bc37-b87270230403 (3 days ago) https://crash-stats.mozilla.com/report/index/bp-76057fef-2462-4955-af0c-ccdba0230403 (3 days ago)
Remote Processes
Type: Count
Web Content: 1 / 8
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Microsoft Defender Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1650 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.2824)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_
Thanks. We only need the crash IDs, for example bp-0a3ae7cf-3263-418e-a0e8-f65880230404.
You have quickbooks installed? This would point to https://bugzilla.mozilla.org/show_bug.cgi?id=1771815
Try Windows started in safe mode win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Please tell us, does problem go away?