Menu Bar turns gray when viewing a message TB115
When viewing a message in a tab, if you click on the junk setting, TB will process the message according to the message filters and then it will display the next message. At this point the Menu Bar is disabled. The only resolution is to close the tab. TB will return to the In Box and the Menu Bar is re-activated. The issue appears to be intermittent. I have been unable to determine under what conditions the error occurs.
All Replies (4)
If it happens with 115.6.0 started as Help > Troubleshoot Mode, then please file a bug report.
Name: Thunderbird
Version: 115.6.0
Build ID: 20231215200246
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.6.0
OS: Windows_NT 10.0 22621
OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 39.7 GB
Disk Space Available: 722 GB
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, 3
account7:
INCOMING: account7, , (nntp) freetext.usenetserver.com:119, plain, 3
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true
account13:
INCOMING: account13, , (imap) imap.gmail.com:993, SSL, 10
OUTGOING: , smtp.gmail.com:465, SSL, 10, true
account14:
INCOMING: account14, , (rss) Feeds, plain, 3
account16:
INCOMING: account16, , (imap) imap.gmx.com:993, SSL, 3
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, 3, true
account18:
INCOMING: account18, , (imap) mail.wd5ddh.org:993, SSL, 3
OUTGOING: , mail.wd5ddh.org:587, alwaysSTARTTLS, 3, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.17.0
0.17.0+PR2073.MZLA.115.6.0
C:\Program Files\Mozilla Thunderbird\rnp.dll
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled: false
Username:
URI:
Refresh Interval:
Read-only: false
Suppress Alarms: false
Cache Enabled: false
iMIP Identity:
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Name:
Type: gdata
Disabled:
Username:
URI:
Refresh Interval: 60
Read-only: false
Suppress Alarms: false
Cache Enabled: true
iMIP Identity:
iMIP Disabled: true
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event: 5
Attachment Supported: false
Max Categories:
Privacy State Supported:
Priority Supported: false
Event Supported: false
Task Supported: true
Local Time Supported: false
UTC/GMT Supported:
Auto-Scheduling Supported:
Holidays in United States
Name:
Type: gdata
Disabled:
Username:
URI:
Refresh Interval: 0
Read-only: true
Suppress Alarms: false
Cache Enabled: true
iMIP Identity:
iMIP Disabled: true
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event: 5
Attachment Supported: false
Max Categories:
Privacy State Supported:
Priority Supported: false
Event Supported: true
Task Supported: false
Local Time Supported: false
UTC/GMT Supported:
Auto-Scheduling Supported:
Name:
Type: gdata
Disabled:
Username:
URI:
Refresh Interval: 60
Read-only: true
Suppress Alarms: false
Cache Enabled: true
iMIP Identity:
iMIP Disabled: true
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event: 5
Attachment Supported: false
Max Categories:
Privacy State Supported:
Priority Supported: false
Event Supported: true
Task Supported: false
Local Time Supported: false
UTC/GMT Supported:
Auto-Scheduling Supported:
bobtezyk@gmail.com
Name:
Type: gdata
Disabled:
Username:
URI:
Refresh Interval: 30
Read-only: false
Suppress Alarms: false
Cache Enabled: true
iMIP Identity:
iMIP Disabled: true
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event: 5
Attachment Supported: false
Max Categories:
Privacy State Supported:
Priority Supported: false
Event Supported: true
Task Supported: false
Local Time Supported: false
UTC/GMT Supported:
Auto-Scheduling Supported:
ECARC
Name
Value
Name:
Type: gdata
Disabled:
Username:
URI:
Refresh Interval: 30
Read-only: false
Suppress Alarms: false
Cache Enabled: true
iMIP Identity:
iMIP Disabled: true
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event: 5
Attachment Supported: false
Max Categories:
Privacy State Supported:
Priority Supported: false
Event Supported: true
Task Supported: false
Local Time Supported: false
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Extension: 1
Add-ons
Name
Type
Version
Enabled
ID
Addon Compatibility Check
extension
1.9.1
true
addoncompatibility@opto.one
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
Compact Headers
extension
5.1
true
compactHeaders@dillinger
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Provider for Google Calendar
extension
115.0.2
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Signature Switch
extension
2.16.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Norton 360
Antispyware:
Firewall: Norton 360
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.19735 git hash: 6784271c1c62) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_plat
The troubleshoot file was too large to post so I had to delete some blank entries.
When I invoked Troubleshoot mode, the tool bar disappeared so I am not sure if the dump is useful.
Here is an update with additional information:
When the menu bar goes gray, if you delete the message by right clicking and using the subsequent menu selection, the message is deleted, the message above appears and the menu bar is re-activated.