Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to send emails

  • 2 valiny
  • 0 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Gary Wood

Gary Wood
Gary Wood
more options

My partner and I use thunderbird on a windows 10 laptop. We both have independent email addresses but share the same outgoing server settings apart from those email addresses. My partner is able to send emails but I keep receiving the message that the message cannot be sent, please check outgoing server settings. I have compared both of our outgoing settings and they are identical apart from the independent email addresses. Please advise best course of action. Thank you Gary Wood

My partner and I use thunderbird on a windows 10 laptop. We both have independent email addresses but share the same outgoing server settings apart from those email addresses. My partner is able to send emails but I keep receiving the message that the message cannot be sent, please check outgoing server settings. I have compared both of our outgoing settings and they are identical apart from the independent email addresses. Please advise best course of action. Thank you Gary Wood

Vahaolana nofidina

I presume you have two smtp servers which differ only in the User Name field (email address), but is each account pointing to the correct server? Select an account in the left pane of Account Settings, then look at Outgoing Server (SMTP) in the right pane. Click Edit SMTP server... to inspect the settings.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Vahaolana Nofidina

I presume you have two smtp servers which differ only in the User Name field (email address), but is each account pointing to the correct server? Select an account in the left pane of Account Settings, then look at Outgoing Server (SMTP) in the right pane. Click Edit SMTP server... to inspect the settings.

Gary Wood
Gary Wood Tompon'ny fanontaniana
more options

Thanks for your response. I had two options for the outgoing server, identical apart from the suffix " default" which I was pointed to. When I chose to ignore the default option everything worked fine! Thanks for your help. Gary Wood