Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos do not play in Firefox

  • 2 valiny
  • 0 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i jonzn4SUSE

more options

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

  • Updating Firefox
  • Updating my computer
  • Running in Incognito
  • Running in troubleshooting mode
  • Allowing autoplay
  • Disabling hardware acceleration
  • Disabling addons
  • Clearing cache and data
  • Enabling/disabling DRM content
  • Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online: * Updating Firefox * Updating my computer * Running in Incognito * Running in troubleshooting mode * Allowing autoplay * Disabling hardware acceleration * Disabling addons * Clearing cache and data * Enabling/disabling DRM content * Installing Windows Media Pack I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

All Replies (2)

more options

Windows Home or Pro? What security software are you running? Post proof of the issue and provide links.

Helpful?

more options

Here's a few sites that work for me. see screenshot

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.