Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot access mozilla firefox browser on Wednesday October 21, 2010. Get error message XUL Runner Error: Platform Version '1.9.1.13 is not compatible with minVersion > = 1.9.1.14 maxVersion < = 1.9.1.14

  • 1 valiny
  • 30 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

more options

On Wednesday, October 20, 2010, Mozilla Firefox 3.5.13 gave XUL Runner Error and I cannot access new update version using Internet Explorer. WHAT HAPPENED???

On Wednesday, October 20, 2010, Mozilla Firefox 3.5.13 gave XUL Runner Error and I cannot access new update version using Internet Explorer. WHAT HAPPENED???

All Replies (1)

more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall