Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My bookmarks are missing from the bookmark menu and the restore doesn't work. Any ideas?

  • 2 valiny
  • 8 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i sepdodson

sepdodson
sepdodson
more options

My bookmarks in the toolbar are still present; however, all bookmarks that I had saved under the pull down menu and had sorted into folders are missing. I tried restoring from a previous backup, but when I tried this (using multiple dates) I get a message saying "Unable to process the backup file". Any suggestions on what I can do to get them back?

Thanks, Shannon

My bookmarks in the toolbar are still present; however, all bookmarks that I had saved under the pull down menu and had sorted into folders are missing. I tried restoring from a previous backup, but when I tried this (using multiple dates) I get a message saying "Unable to process the backup file". Any suggestions on what I can do to get them back? Thanks, Shannon

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

sepdodson
sepdodson Tompon'ny fanontaniana
more options

Thanks for your reply, but I ended up moving the backups to my desktop and completely uninstalling Firefox and then re-installing it anew. Once I did that, Firefox was able to process the bookmark backup file and my bookmarks were back. Your way may have been easier, I just did it the hard way as it was the only way I could figure things out.