Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

downloaded 3.6 upgrade and rebooted computer. It still gives an alert that my web browser is not protecter.

  • 2 valiny
  • 29 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i David Tenser

graywolf79
graywolf79
more options

completed the download twice and when I open the browser, there is a message that the browser is not protected and that I need to download the update. The computer was rebooted each time after the update process was completed.

completed the download twice and when I open the browser, there is a message that the browser is not protected and that I need to download the update. The computer was rebooted each time after the update process was completed.

All Replies (2)

TonyE
TonyE
  • Moderator
more options

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons can lock the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

Your user agent string is "Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.0.6 NET_mmhpset (.NET CLR 3.5.30729)" which shows Firefox 3.0.6, though the "rv:1.9.2.13" part indicates you are using Firefox 3.6.13

You need to reset the user agent string and it will then correctly identify what version of Firefox that you have installed.

For details of how to fix this see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

David Tenser
David Tenser
more options

Are you sure you're actually running Firefox 3.6? Select Help and then About to see the version of Firefox you're currently running. This post indicates you're running 3.0.6.