Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why won't Firefox let me add an exception?

  • 23 valiny
  • 224 manana an'ity olana ity
  • 474 views
  • Valiny farany nomen'i elangeland

jhosborne
jhosborne
more options

Firefox tells me that a site has an invalid security certificate, which I know. It asks if I want to Add an Exception and I click to add one. It pops up the Add Security Exception window and that window tells me that this site has a valid certificate and there is no need to add an exception; but I DO need to add an exception and it won't do it for me. Why? I am working in a secure test lab and use Firefox to login to our systems under test. Each time we change or add hardware we must add exceptions to login to a system. I have done this for years with Firefox but now Firefox 4 seems confused. We now need to use EI, which I would rather not.

Firefox tells me that a site has an invalid security certificate, which I know. It asks if I want to Add an Exception and I click to add one. It pops up the Add Security Exception window and that window tells me that this site has a valid certificate and there is no need to add an exception; but I DO need to add an exception and it won't do it for me. Why? I am working in a secure test lab and use Firefox to login to our systems under test. Each time we change or add hardware we must add exceptions to login to a system. I have done this for years with Firefox but now Firefox 4 seems confused. We now need to use EI, which I would rather not.

Vahaolana nofidina

I was able to fix this on one machine by clearing my recent history through the Options dialog. On a second occasion, I was able to rule out "Browsing & Download History" and "Form & Search History", so I can say at this point that the problem can be fixed by clearing one or more of Cookies, Cache, "Active Logons", or "Site Preferences".

Oh, in all cases, I selected "Everything" for the time period to clear.

Hamaky an'ity valiny ity @ sehatra 👍 8

All Replies (3)

chingon27
chingon27
more options

I'm having a same problem where firefox complains about the self-signed cert but then when you click on view certificate, it says it's fine. I have an old self-signed cert that was expired which didn't seem to bother firefox until recently. I even tried issues a new valid cert and chrome and IE can see the new cert (new expiration dates) but firefox still gives me the "this connection is untrusted message". Then when I try to view the cert to add an exception it says it fine. One thing I noticed was that view cert in FF still shows the old cert expiration dates, whereas in chrome and IE the new cert shows up.

I have tried deleting the certs out of the certificate manager and adding the FF exception again but it didn't work. I even used IE to install the self-signed root cert again. IE and chrome will now open as a trusted page but FF still has the "this connection is untrusted" -> view -> cert is valid message.

I'm going to try a few of the suggestions above hopefully something will reset FF's cert exception/cache or something.

Thanks

chingon27
chingon27
more options

I overinstalled FF 7.0 and FF 6.0.2 but it didn't help. I said heck with it and created a new profile and copied my profile over from a working machine. It's working ok now. upgraded back to FF 7.0.1

elangeland
elangeland
more options

Vahaolana Nofidina

I was able to fix this on one machine by clearing my recent history through the Options dialog. On a second occasion, I was able to rule out "Browsing & Download History" and "Form & Search History", so I can say at this point that the problem can be fixed by clearing one or more of Cookies, Cache, "Active Logons", or "Site Preferences".

Oh, in all cases, I selected "Everything" for the time period to clear.

  1. 1
  2. 2