Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why does Firefox abend regularly and how can I avoid it. I'm at latest version.

  • 3 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Wes

Wes
Wes
more options

Since update recently to the latest version of Firefox, it seems to always crash at the most inopportune moments. I cannot find a pattern or any particular URL that this happens on; but it happens frequently.

Since update recently to the latest version of Firefox, it seems to always crash at the most inopportune moments. I cannot find a pattern or any particular URL that this happens on; but it happens frequently.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Wes
Wes Tompon'ny fanontaniana
more options

Mozilla Crash Reports 

   Product:
   Report:

Advanced Search Firefox 6.0.2 Crash Report [@ nsAccDocManager::AddListeners(nsIDocument*, int) ] Search Mozilla Support for Help ID: 277e814d-5806-4c02-92e7-231822110922 Signature: nsAccDocManager::AddListeners(nsIDocument*, int) 

   Details
   Modules
   Raw Dump
   Extensions
   Comments
   Correlations

Signature nsAccDocManager::AddListeners(nsIDocument*, int) UUID 277e814d-5806-4c02-92e7-231822110922 Date Processed 2011-09-22 04:22:54.555300 Uptime 62488 Last Crash 2.9 days before submission Install Age 2.0 weeks since version was first installed. Install Time 2011-09-08 12:05:38 Product Firefox Version 6.0.2 Build ID 20110902133214 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 15 model 4 stepping 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0165, AdapterDriverVersion: 6.14.11.7813 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C57648E-5A09-4FC5-A817-17A15186ACC7}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C57648E-5A09-4FC5-A817-17A15186ACC7}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A24BF138-689D-4DEC-A93F-77E343D62823}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A24BF138-689D-4DEC-A93F-77E343D62823}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsAccDocManager::AddListeners accessible/src/base/nsAccDocManager.cpp:394 1 xul.dll nsAccDocManager::CreateDocOrRootAccessible accessible/src/base/nsAccDocManager.cpp:484 2 xul.dll nsAccDocManager::GetDocAccessible accessible/src/base/nsAccDocManager.cpp:80 3 xul.dll nsAccessibilityService::ContentRangeInserted accessible/src/base/nsAccessibilityService.cpp:508 4 xul.dll nsCSSFrameConstructor::ContentRangeInserted


Mozilla Crash Reports 

   Product:
   Report:

Advanced Search Firefox 6.0.2 Crash Report [@ acrord32.dll@0xa98d ] Search Mozilla Support for Help ID: 248eb881-49c4-44bd-bafd-1a76d2110922 Signature: acrord32.dll@0xa98d 

   Details
   Modules
   Raw Dump
   Extensions
   Comments
   Correlations

Signature acrord32.dll@0xa98d UUID 248eb881-49c4-44bd-bafd-1a76d2110922 Date Processed 2011-09-22 09:32:14.908059 Process Type plugin Version: Filename: nppdf32.dll Uptime 95558 Install Age 1.9 weeks since version was first installed. Install Time 2011-09-08 12:05:38 Product Firefox Version 6.0.2 Build ID 20110902133214 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 15 model 4 stepping 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x18f User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0165, AdapterDriverVersion: 6.14.11.7813 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C57648E-5A09-4FC5-A817-17A15186ACC7}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{3C57648E-5A09-4FC5-A817-17A15186ACC7}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A24BF138-689D-4DEC-A93F-77E343D62823}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A24BF138-689D-4DEC-A93F-77E343D62823}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Crashing Thread Frame Module Signature [Expand] Source 0 AcroRd32.dll AcroRd32.dll@0xa98d 1 user32.dll UserCallWinProcCheckWow 2 user32.dll CallWindowProcAorW 3 user32.dll CallWindowProcW 4 AcroRd32.dll AcroRd32.dll@0xaa90 5 AcroRd32.dll AcroRd32.dll@0xaa1b 6 user32.dll InternalCallWinProc 7 user32.dll UserCallWinProcCheckWow 8 user32.dll DispatchClientMessage 9 user32.dll __fnINOUTLPPOINT5 10 ntdll.dll KiUserCallbackDispatcher 11 AcroRd32.dll AcroRd32.dll@0xa3cc 12 user32.dll _CreateWindowEx 13 user32.dll CreateWindowExW 14 AcroRd32.dll AcroRd32.dll@0x42a1 15 AcroRd32.dll AcroRd32.dll@0x97ce 16 AcroRd32.dll AcroRd32.dll@0x95ae 17 AcroRd32.dll AcroRd32.dll@0x955b 18 AcroRd32.dll AcroRd32.dll@0x5afb 19 user32.dll SetWindowsHookExAW

Show/hide other threads

Wes
Wes Tompon'ny fanontaniana
more options

These are the two most recent 09/22 and 09/21. However, I have a very long list of crashes which seem to occur about once a day or every two days. I can supply more, if needed.

Thank you for your assistance.