Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

FF 9.0.1 will not allow me to click "Remember Password"

  • 4 valiny
  • 2 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i cor-el

more options

I turned on the setting for FF to remember my logins & passwords. When I enter my information to login into a site FF will ask me if I would like to remember my password but when I click "Remember Password" it registers the click (the button gains an internal drop shadow) but the tooltip popup doesn't go away and my password is not saved... I've already done a reinstall, is there something else I can try, maybe playing with some of the config settings?

I turned on the setting for FF to remember my logins & passwords. When I enter my information to login into a site FF will ask me if I would like to remember my password but when I click "Remember Password" it registers the click (the button gains an internal drop shadow) but the tooltip popup doesn't go away and my password is not saved... I've already done a reinstall, is there something else I can try, maybe playing with some of the config settings?

Vahaolana nofidina

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

more options

Check your FF options.

From "Options" in "secrecy" tab, check If the setting "Clear FF history when FF close" is checked. IF it is checked, near there is options button for this... (for what exactly you want to clear when the FF close) check if you want FF clear the (ex.)"saved passwords" every time you close FF.

I suggest to set a "master password"... (to protect all your passwords)

Sorry for my english! (I have Greek version of FF)

more options

Vahaolana Nofidina

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
more options

thanks cor-el. editing the key3.db and signon.db files fixed the problem. I appreciate your help