Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My AOL account on Firefox got hacked and I lost all contacts and file folders. Is there anyway I can find a backup file and reload??

waboomer
waboomer
more options

My AOL account is on Mozilla/firefox, I do not have a disk loaded version. Unfortunately, I stupidly gave a "AOL Support" service my password, they got into my account, sent emails to my contact list, and cleared out my contacts as well as my saved folders. I immediately changed my password, but still lost the files. Is there a procedure I can use to recover those AOL files??

My AOL account is on Mozilla/firefox, I do not have a disk loaded version. Unfortunately, I stupidly gave a "AOL Support" service my password, they got into my account, sent emails to my contact list, and cleared out my contacts as well as my saved folders. I immediately changed my password, but still lost the files. Is there a procedure I can use to recover those AOL files??

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

You should contact AOL directly. They probably make backups every so often. Might not be up-to-date, but it's a better bet than combing through old cache files on your PC.