Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My computer didn't shut down correctly and now firefox won't restore my last session or load any pages at all.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i _dav__

R.Jonesie
R.Jonesie
more options

My computer shut down incorrectly and now firefox won't load any pages or restore my previous session. I tried restarting both firefox and my system, but firefox still won't load anything. Please help.

My computer shut down incorrectly and now firefox won't load any pages or restore my previous session. I tried restarting both firefox and my system, but firefox still won't load anything. Please help.

Vahaolana nofidina

The above info is about locating the profiles. Here https://support.mozilla.org/en-US/kb/Managing-profiles#w_removing-a-profile is how to remove them. WARNING!! This will delete your browsing history, your cookies, and your bookmarks.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

_dav__
_dav__
more options

You will need to delete some of your Firefox profiles. There is information here https://support.mozilla.org/en-US/kb/Managing-profiles on how to do it. If this has solved your problem, please mark this as a solution

_dav__
_dav__
more options

Vahaolana Nofidina

The above info is about locating the profiles. Here https://support.mozilla.org/en-US/kb/Managing-profiles#w_removing-a-profile is how to remove them. WARNING!! This will delete your browsing history, your cookies, and your bookmarks.